Delivery and returns


SHIPPING OF ORDERED GOODS

Products ordered through the saintsrep.com online store will be shipped within 2-14 business days (Business days: Monday to Friday, excluding public holidays).

During promotional periods (e.g. Black Friday) and during the holiday season, order shipping times may be extended.

We send parcels via

  • DHL Polska courier company – delivery by courier or delivery to a Parcel Shop,

  • DPD courier company - delivery by courier or delivery to DPD Pickup Station

  • InPost courier company - delivery by courier or delivery to a parcel locker

If you do not receive an order confirmation or shipping confirmation email, please check your spam box.

PAYMENT METHODS

In the mitraconcept.com online store, payment for orders can be made using the following methods:

  • Transfer to account: 30 1140 2004 0000 3202 8424 5809

  • Przelewy24

RETURNS AND EXCHANGES

EXCHANGE

The exchange of purchased goods can be done by notifying the buyer via e-mail. hello@saintsrep.com No later than 14 calendar days from the date of sale, quoting the order number and specifying the items to be exchanged. The goods the buyer wishes to exchange should be in unaltered condition (unused) and should have a security seal without visible damage. If the seal is broken, exchange of goods is not possible. Exchange of goods is possible subject to availability.

RETURN

For sale items, returns are possible within 14 calendar days from the sale date. Items the buyer wishes to return must be in unaltered condition (unused) and must include all tags and security seals, without visible damage. If the seal is broken, returns are not possible.

For non-discounted items, returns are possible within 14 calendar days from the sale date. Items the buyer wishes to return must be in unaltered condition (unused) and must have a security seal with no visible damage. If the seal is broken, returns are not possible.

The parcel with the returned goods should be sent immediately after reporting the return to the e-mail address hello@saintsrep.com to the following address: THE ICON GROUP ul. Rydygiera 16/66, 01-793 Warsaw

GUARANTEE

Our products are covered by a manufacturer's warranty. For warranty inquiries, please contact us by email. hello@saintsrep.com

COMPLAINT

Our products are subject to manufacturer warranty claims. For warranty claims, please contact us by email. hello@saintsrep.com